Innjoy
Studio

Innjoy.ai Privacy Policy — United States

  • Effective and last updated: September 1, 2026
  • Version: v2026.09.01
  • Service provider: INNJOY LIMITED
  • Address: UNIT 11, 9/F, THE CLOUD, NO.111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
  • Contact: cs@innjoy.ai (Email)

1. Scope

This Policy explains how INNJOY LIMITED ("Innjoy.ai," "we," "us," or "our") processes personal information when a person in United States uses the Innjoy.ai website (First-party page), Studio, APIs, AI models, account, subscriptions, AI credits, payment features, or support. A provider linked from Innjoy.ai may apply its own policy when it acts independently.

2. Information we collect

2.1 Information you provide

We may collect account identifiers, email address or telephone number, login and verification data, billing and support details, refund or cancellation records, developer profile information, API keys or tokens issued by us, and the prompts, instructions, files, images, audio, video, or other material you submit.

2.2 Service and transaction information

We may collect model selections, generation requests, outputs, usage quantity, AI-credit balance and history, subscription status, order identifiers, payment status, limited payment tokens, invoices, timestamps, API calls, error data, and actions taken to protect an account. Full card or wallet credentials are ordinarily handled by the payment provider.

2.3 Device and source information

We may collect IP address, browser or app version, device type, operating system, language, approximate location inferred from IP, cookies or similar identifiers, referral and campaign data, security signals, and diagnostic logs. Payment providers, identity vendors, model providers, analytics services, and support vendors may send us relevant status or fraud-prevention data.

3. How we use information

We process information to provide and secure the Service; route requests to selected AI models; deliver and store outputs when requested; administer accounts, subscriptions and AI credits; process transactions; provide support, refunds and cancellation; prevent fraud and prohibited use; improve reliability; comply with law; and communicate service notices. Marketing is sent only where permitted and includes an opt-out.

We do not promise that prompts or outputs are never reviewed or processed by model providers. Their processing depends on the selected model, technical routing, contract, account setting, and provider terms shown for that feature.

4. Disclosure and cross-border processing

We may disclose only what is reasonably necessary to cloud, security, authentication, payment, messaging, analytics, support, and AI-model providers; professional advisers; authorities acting under valid legal process; or a successor in a lawful corporate transaction. Innjoy.ai operates from Hong Kong and may process information in other countries. We use contractual, organizational, and other safeguards required by applicable law.

5. Cookies, retention, and security

Necessary technologies support login, language, fraud prevention, billing, and routing. Optional analytics or advertising technologies are used with any consent required by law. We retain information only for the account or service purpose, transaction and dispute records, security, legal obligations, and enforcement needs, then delete or de-identify it. We apply risk-appropriate access controls, encryption in transit where appropriate, monitoring, vendor review, and incident response, but no system is completely secure.

6. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about disclosures and cross-border transfers. You may also opt out of marketing and available targeted advertising. Send a request to cs@innjoy.ai (Email). We may verify identity or an authorized representative and will respond within the legally required period.

7. Children

The general Service is not directed to children below the minimum age set by applicable law. We do not knowingly collect a child's personal information without the authorization or parental consent required by law. Contact us if you believe a child submitted information improperly.

8. Changes, contact, and links

We will provide notice of material changes and seek consent where required. Privacy questions may be sent to cs@innjoy.ai (Email). Account and transaction assistance is available through the Innjoy.ai Support Center (H5 service page). Product information is available on the Innjoy.ai website (First-party page).

9. Legal references